UK Online Signs Returns Policy:
Can I cancel my order?If you place an order via email you have the legal right to cancel your order within seven working days of receipt of the goods if the goods are unused as new (with the exception of 'Made to Order' goods - i.e.: bespoke orders). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered, unused and undamaged. To cancel an order please return the goods to the address on the invoice. please read our Returns Policy. |
How do I return an item I ordered online?As long as the item is unused, in the original packaging and returned within seven working days of receipt, you can return it by post using the address on our contact page. Please ensure that the goods are sent by registered post or carrier and ensure that the goods must be signed for by Wootton Industries Limited. See our refund policy for full details. Please note that delivery charges are not refunded. Should you return goods to Wootton Industries Limited and you have not sent the goods by registered post we will not accept responsibility for items getting lost in the post. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility. You must return the goods, together with their packaging, in the same condition as supplied to you. If you have any further questions about our returns policy please contact us click here to email us. Returns Address:UK Online Signs - Wootton Industries Limited |
How do I get a refund once I have returned an item?Please allow us at least 2 weeks to process your refund once we've received your goods via registered post. Once we have checked the rteurned goods we can then issue a refund. The refund will be credited to the account that it was originally debited from. |
